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How evosstoto Handles Your Rights and Obligations

These pages set out the terms that govern your account, your data, and how we handle disputes — written in plain language so you know exactly where you stand.

Terms of UsePrivacy & DataCookie PolicyAccount RulesDANA / OVO / GoPay Use
evosstoto How evosstoto Handles Your Rights and Obligations
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your rights under our terms, a data request, or a dispute about a wallet transaction, our support team can direct your query to the right department. Use the channels below to get a response — include your account ID and the wallet type you use (DANA, OVO or GoPay) so we can locate your records faster.

Live Chat Start a chat from your account dashboard. Quote your account ID and the policy section your question relates to for a faster handoff to our compliance team.
Email Support Send your data request or terms query to our support address. Attach your registered wallet type — DANA, OVO or GoPay — so we can verify your identity quickly.
Account Help Desk Log into your account and open a ticket under Account Settings. This is the direct path for wallet-link corrections, data amendments and formal dispute notices.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security and transparency are built into the same account flow you use every day. Here is what we do on each front — so you are not guessing.

Data Handling

We collect only what is needed to run your account and process wallet transfers. Your DANA, OVO or GoPay details are encrypted and never passed to unrelated third parties.

Cookie Use

Cookies keep your session active and remember your last wallet selection at checkout. You can clear them via your browser at any time — your account data stays intact.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support.

Data Retention

We keep transaction records as required by applicable regulations. Once the retention period expires, records are deleted. You can request a copy of what we hold at any time.

Common Questions About Our Terms and Policies

These are the questions we hear most often about account rights, data access and how our policies apply to wallet users in Indonesia.

Yes. Submit a data access request through the Account Help Desk or via email. Include your account ID and registered wallet type so we can locate and compile your records accurately.

Go to Account Settings and open a wallet-update ticket. You will need to verify your identity via OTP before any wallet change takes effect. GoPay updates follow the same path.

We retain transaction and identity records for the period required by applicable regulations. After that window closes, your data is deleted from active systems. Request confirmation via email support.

Only with the processors needed to complete your DANA, OVO or GoPay transfer. We do not sell or share payment data with advertisers, analytics vendors or unrelated parties.

Cookies maintain your active session and recall your preferred wallet at the deposit screen. Clearing cookies logs you out but does not affect your account balance or transaction history.

Contact support via live chat or email, referencing the specific clause you believe was applied incorrectly. Our compliance team reviews disputes and responds with a written outcome.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.